XN
Xian N

1 reviews | Active since Apr 2022

20 Jun 2023, 10:59

Blocked account

Its been a week since I posted that my account was blocked for more than a month by Standard Bank with no warning or communication. All I got thus far is that the ***** department will be in contact with me, my matter has been escalated and that they aren't sure when I will be contacted. Standard Bank youll have 24hrs to resolve this mess! Youlls pathetic services has cost me financially and I will hold the bank liable. It's been more than a month whatever the issue is, I have every right to have communication from you guys! You'll have failed pathetically and I will ensure that this is not taken lightly! It is coming to another month end where my debit orders will bounce or funds coming into my account will not be accessible or rejected! How on earth does an individual manage? I need answers immediately not next week or a month from now I need it now before this gets to social media! Any individual will be ****ed off, The least anyone can do at that Bank is tell me what's going on and what is the way forward! The choice is yours, and I will say it again, I will hold the bank liable for my financial limitations and issues if this persists with no feedback!

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Replies (2)
Standard Bank
Standard Bank's reply20 Jun 2023, 11:02
Official
Dear Xian 

We are  saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply21 Jun 2023, 14:25
Official
Dear Xian

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards 
Standard Bank Hello Peter Team 
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