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Lauren B

1 reviews | Active since Jul 2023

21 Jul 2023, 11:09

Blocked account

I had to each time call into the call centre to hear whats going on with my account. Each time hearing 7-10 days for feedback. Ridiculous. Will never recommend to anyone and will certainly close my account and our savings club account and move elsewhere

0
Replies (4)
Standard Bank
Standard Bank's reply21 Jul 2023, 11:15
Official
Good Day  Lauren 

We are  saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply21 Jul 2023, 11:17
Official
Good Day Lauren 

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
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LB
Lauren B's update21 Jul 2023, 11:23
Reviewer Update
I am tired of hearing you will come back to me. So far i had to go into a branch after many calls to ask what is needed from me. Was told wait on call from investigator. Yesterday im called and told to submit documents and a new case is opened. So again another 7-10 days. How the hell must i survive? How do i provide for my son? My account is blocked and i access any of my money. Im done with this bank
Standard Bank
Standard Bank's reply21 Jul 2023, 11:31
Official
Good Day Lauren 

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you .

Kindest regards 
Standard Bank Hello Peter Team 
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