1 reviews | Active since Feb 2025
Blocked account
We are writing to express our frustration regarding an issue we are experiencing with Standard Bank.
We hold a business account with Standard Bank, and unfortunately, due to an oversight, we failed to submit our FICA documents on time. Consequently, our account was blocked. We have since provided the required documents, but our account remains blocked, severely impacting our business operations.
For the past week, we have been trying to resolve this issue, but despite our efforts to go to the branch personally, calling and sending emails, we have received no assistance. We have been informed that only one person has the authority to lift the block on our account, and she neither takes calls nor responds to emails. Additionally, her direct manager is also ignoring our pleas for help.
Our business is suffering without access to our bank account!
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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