RK
Raymond K
1 reviews | Active since Nov 2023
13 Nov 2023, 20:24
Blocked account
After being notified that my new card was ready for collection, I took time off from work and went to the Cresta branch where the card had been sent. I collected the card and when I tried to withdraw some funds, I got an error. I went back into the branch and was told the account was blocked and I had to answer some security questions. I was told I had failed to answer correctly.
I don't understand why I should verify when I already provided my finger and my id book.
This is very inconvinient. I would love to close my account and get my funds because this is unacceptable.
Someone from standard bank call me on ***
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
13 Nov 2023, 21:12Dear Raymond
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Nov 2023, 21:12
Official
Dear Raymond
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
RK
Raymond K's updateReviewer Update
13 Nov 2023, 22:33I look forward to your contact. I need this resolved ASAP.
RK
Raymond K's update13 Nov 2023, 22:33
Reviewer Update
I look forward to your contact. I need this resolved ASAP.
Standard Bank's replyOfficial
14 Nov 2023, 04:29Dear Raymond
Our team will definitely be looking into this matter and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will definitely be looking into this matter and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2023, 04:29
Official
Dear Raymond
Our team will definitely be looking into this matter and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will definitely be looking into this matter and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
RK
Raymond K's updateReviewer Update
14 Nov 2023, 22:4124 hours later no one has contacted me and I am still locked out of my account. The EFF was right
RK
Raymond K's update14 Nov 2023, 22:41
Reviewer Update
24 hours later no one has contacted me and I am still locked out of my account. The EFF was right
Standard Bank's replyOfficial
15 Nov 2023, 05:50Dear Raymond
Please take note that when our team called you yesterday at 11:47 a.m., your phone was voicemail.
Please let us know when it would be most convenient to reach you today.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Please take note that when our team called you yesterday at 11:47 a.m., your phone was voicemail.
Please let us know when it would be most convenient to reach you today.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Nov 2023, 05:50
Official
Dear Raymond
Please take note that when our team called you yesterday at 11:47 a.m., your phone was voicemail.
Please let us know when it would be most convenient to reach you today.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Please take note that when our team called you yesterday at 11:47 a.m., your phone was voicemail.
Please let us know when it would be most convenient to reach you today.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
16 Nov 2023, 12:55Dear Raymond
Our staff made multiple attempts to reach you on the phone.
Kindly give us the right phone number so we can get in touch with you.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our staff made multiple attempts to reach you on the phone.
Kindly give us the right phone number so we can get in touch with you.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Nov 2023, 12:55
Official
Dear Raymond
Our staff made multiple attempts to reach you on the phone.
Kindly give us the right phone number so we can get in touch with you.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our staff made multiple attempts to reach you on the phone.
Kindly give us the right phone number so we can get in touch with you.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***