blocked account

I have had a blocked account since 11th May 2023. No one bothered to notify me from the bank let alone tell me why my account was being blocked until I went into the branch and found out. I was told thr matter was being escalated and that I would be contacted however this has not occurred. my debit orders have bounced and my funds returned due to my account bring blocked. I think it's pathetic of standard bank to rendering such poor services. This is someone's life and financially crippling them by not even mentioning why they cannot have access to their account! this should be treated with urgency!