TN
Terence N
1 reviews | Active since Dec 2010
19 Feb 2019, 20:12
Blocked account
Hi,
I have a business account and personal account with standard bank. The first time I added a beneficiary and did a transfer from my business account, they blocked my account. They did unblock after that though.
Today(19 Feb 2019), I did a transfer to SARS to pay my tax and they blocked my account again. I called them and wasted over 10 minutes of airtime to answer a whole lot of questions and then they said they unblocked it. Tonight, I have to do an urgent transfer via internet banking and I see that both my personal and business accounts are blocked. Of course nobody is available to help now. Very, very frustrating.
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Standard Bank's replyOfficial
20 Feb 2019, 09:18 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply20 Feb 2019, 09:18
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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*** (fax)
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