ZR
Zan R

1 reviews | Active since May 2023

01 Oct 2023, 17:24

Blocked account

Im not happy with standard bank service because my account got blocked for no reason but I think it might be because of my peer to peer investment. I couldn’t be assisted since it was a weekend. Worse part is that people from my investment group are still sending money and I can’t even access it. I hope I’ll get assistance because its month end and I need to use the money. My contact details *** Email address ***

0
Replies (8)
Standard Bank
Standard Bank's reply02 Oct 2023, 07:11
Official
Dear Zan 

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you.

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
ZR
Zan R's update02 Oct 2023, 22:11
Reviewer Update
I need you guys to unlock my account as I sent you an email stating that the money on my account is legit and it's coming from peer to peer online investment I didn't **** anyone I sent my affidavit but still no response from you guys please open my account I need to pay rent and my Stockwell please and I don't understand why you don't call me first and ask if I am aware of the money that is coming from my account before blocking it. In that case I will close my standard bank account because your customer service is very poor how can you block a customer's account without informing them I am not happy at all
ZR
Zan R's update02 Oct 2023, 22:16
Reviewer Update
And you know it's towards the end of the year we getting our investment money and Stockwell from different people but you diceded to block my account I am not happy at all after this issue I am closing my account with you guys I opened standard bank account because I trusted you with my money but what are you doing now it's out of my interest
Standard Bank
Standard Bank's reply03 Oct 2023, 07:10
Official
Dear Zan

Thank you for getting back to us, kindly be advised that the matter was escalated and we will request an urgent update to be provided. 

We apologize for the delay in getting this matter finalized. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
ZR
Zan R's update04 Oct 2023, 08:56
Reviewer Update
No one has contacted me till now your level of service is making me sick I can't focus even at work because I don't have money you guys just blocked my account because you felt like it yhoo this is causing me to much stress...but rest assured that after this nonsense I am closing my account
Standard Bank
Standard Bank's reply04 Oct 2023, 09:13
Official
Hello Zan

Please be aware that we have escalated the matter and are awaiting our investigators' findings. 

We apologize for any delays encountered while working with us 

Our team will provide feedback. 
 
Kindest regards, 
Standard Bank Hello Peter Team 
*** 
ZR
Zan R's update07 Oct 2023, 08:57
Reviewer Update
This is getting out of my hands I am tired of calling standard bank regarding my account this is to much and what disgust me is the fact that the investigators who are handling my case every time I call they can't be rechargeable tell me if you need donations with my money...
Standard Bank
Standard Bank's reply07 Oct 2023, 10:52
Official
Hi Zan

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
 
 Kind Regards
 Standard Bank Hello Peter Team
 ***