1 reviews | Active since Nov 2015
Blocked account
I wrote a review on the 30th of June regarding my blocked account and I was given a refence number. On the 1st I got an email saying that my issue has been resolved and another email from Nkululeko Sithole saying that your records indicate that my debit card account has no block. I tried to do a transaction, I got the very same error message and sent him a screenshot and he said he will escalate the matter for further assistance. I sent him another email on the 7th asking for feedback but he didn't respond. THIS IS SO FRUSTRATING because I don't get proper answers from you guys.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
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Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,