blocked account

Last month I upgraded my account to elite and ever since then my cellphone banking app hasn't been working until today. Least of the matters. <br> <br> My account was frozen over the weekend of 18-19 April 2015, apparently my FICA was not up-to date. I went to a branch in Randburg and they sorted my issue. Today i tried to buy airtime and it gives me a technical error. I called and was referred to a specialist who said IT will get back to me, even now. I called i again, they referred me to a specialist again who said I have to visit a branch again. Now i sit with a problem: My stranded mother needed airtime to make her personal urgent calls due to this inconvenient service. Now I have to visit a branch again within 1 week and leave work. I am very disappointing with the service. Please assist.