Blocked account

This is about my account that is block for more than nine months. I have been visiting my branch several times and contacting telephonically the Standard Bank help desk and by emailing the ***** department as to how I can assist them to resolve my problem. The last two or three months they would not even respond to my emails. At times they have asked for documents which I have submitted. Every time when phoning the help desk one will get to a consultant and they will tell you that they will expedite the investigation and will receive a call within 24 or 48 hours, but this does not happen, or they have phoned you and say I did not respond to the call, which is a big lie. With a problem like this one will take every call, even if it is a spam call. I am with this company for more than thirty years and this is the treatment I get because of one transaction that nobody wants to explain to me. When you want to close the account and withdraw one’s funds, they will tell you that the account is blocked because of a ***** transaction. But they are not too shy to take banking fees every month. Will I recommend Standard Bank to someone, I do not think so!