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NB
Noxolo B

1 reviews | Active since Aug 2024

10 Sept 2024, 12:25

Blocked account

Good day I wanted to know why my account is still blocked while I've sent affidavit that they requested and it been 2 weeks now but still the account is blocked and I want to use that money

0
Replies (17)
Standard Bank
Standard Bank's reply10 Sept 2024, 12:39
Official
Dear Noxolo

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
NB
Noxolo B's update10 Sept 2024, 12:53
Reviewer Update
So when are you going to unlock it because they said it going to take 7 working days but nothing change I've said Affidavit on the 26 August 2024 but still
Standard Bank
Standard Bank's reply10 Sept 2024, 12:57
Official
Dear Noxolo

Our team will be looking into this matter.

We will provide feedback as soon as we have received same.

Thank you 

Kindest regards
Standard Bank Hello Peter Team 
***




NB
Noxolo B's update10 Sept 2024, 13:00
Reviewer Update
Hope to get feedback soon because I need that money
Standard Bank
Standard Bank's reply10 Sept 2024, 13:03
Official
Our team will be in touch Noxolo.
Standard Bank
Standard Bank's reply10 Sept 2024, 14:07
Official
Dear Noxolo

 Our team unsuccessfully attempted to call you.

Please provide us a time that works for you so we can get in touch.

Eagerly awaiting your reply.

Kindest regards
Standard Bank Hello Peter Team 
*** 


NB
Noxolo B's update10 Sept 2024, 14:11
Reviewer Update
I don't have phone my phone falls inside the water
we can use my email (***) to communicate because am using Laptop
NB
Noxolo B's update10 Sept 2024, 14:20
Reviewer Update
*** can you please call around 9 late

Standard Bank
Standard Bank's reply10 Sept 2024, 14:23
Official
9pm , at night ?
NB
Noxolo B's update10 Sept 2024, 14:35
Reviewer Update
yes
Standard Bank
Standard Bank's reply10 Sept 2024, 16:46
Official
Dear Noxolo 

We are open for business from 8:00 pm to 16:30 pm.

Please let us know the best time to reach you during these business hours.

Eager to hear your thoughts.

Kindest regards
Standard Bank Hello Peter Team 
*** 

NB
Noxolo B's update11 Sept 2024, 10:45
Reviewer Update
Good morning I got an email in the morning around 8am they say the case is closed on their side so I wanted to if my account is still blocked or what?
Standard Bank
Standard Bank's reply11 Sept 2024, 11:01
Official
Dear Noxolo 

Thank you for writing back to us.

Please confirm a convenient time we may call you so we can provide feedback.

Looking forward to your feedback.

Kindest regards
Standard Bank Hello Peter Team 
*** 
 




NB
Noxolo B's update11 Sept 2024, 11:03
Reviewer Update
You can call on this number *** at 18:00
Standard Bank
Standard Bank's reply11 Sept 2024, 11:25
Official
We will share this information with our team. Hope you have a great day further.
Standard Bank
Standard Bank's reply11 Sept 2024, 18:12
Official
Dear Noxolo

Our team tried calling as per request above however your cell goes straight to voicemail.

Please confirm the best time we can contact you.

Looking forward to your feedback.

Kindest regards
Standard Bank Hello Peter Team 
*** 
 






Standard Bank
Standard Bank's reply12 Sept 2024, 10:06
Official
Dear Noxolo

We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have left a message with our contact details so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards, 
Standard Bank Help Centre 
***