CA
Cened A

1 reviews | Active since Jul 2022

26 Jul 2022, 12:07

Blocked

No service no help

0
Replies (8)
Standard Bank
Standard Bank's reply26 Jul 2022, 12:20
Official
Good Day Cened 

How can we help ?

Kind regards 

Standard Bank Hello Peter Team
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CA
Cened A's update26 Jul 2022, 12:20
Reviewer Update
Good day my account had been blocked I've been to the branch twice numerous calls was made and still no assistance after banking with standard Bank for over 20 years the service is appalling
CA
Cened A's update26 Jul 2022, 12:27
Reviewer Update
Could some one call me please
Standard Bank
Standard Bank's reply26 Jul 2022, 12:35
Official
Hello Cened

This is not the level of service we strive for. 

We understand your frustration and would like to help. 

We can assure you that your matter is now in the right hands.

We have responded to you via email, please review and respond accordingly. 

We would like to get you sorted as soon as possible. 

Kind regards 

Standard Bank Help Centre 
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CA
Cened A's update26 Jul 2022, 12:55
Reviewer Update
No one called or emailed me
Standard Bank
Standard Bank's reply26 Jul 2022, 13:00
Official
Good Day Cened

One of our friendly consultant will contact you soon. 

We do apologise for the delay.

Kind Regards 

Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply26 Jul 2022, 13:53
Official
Good day Cened 

Thank you for taking  our call.

We have escalated this matter to our Leadership team and we have also marked it urgent.

Our team will contact you regarding this matter asap.

Kind Regards 

Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply29 Jul 2022, 06:08
Official
Good day Cened 

We would like to thank you for giving us the opportunity to resolve your matter.
 
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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