Block placed on account

<p>I have a Standard Bank credit card account and when I tried using it today, I got a message that the account has been blocked. I phoned and was informed that I need to resubmit my FICA documents, because the passport I previously supp**** has expired. I then went to Standard Bank East Rand mall with CERTIFIED copies of my ID and proof of address, only to be told that its not sufficient and they require the actual ID document. Firstly, when I have FICA'd my account previously and confirmed my identity with my passport, how can my identity expire when my passport expire ? How come Standard Bank can not let me know in advance of this new requirement ? This just creates additional waiting times before I can access my account again ?</p>