NB
Nazmira B
1 reviews | Active since Feb 2016
18 Oct 2025, 15:58
Block on digital profile
Standard bank locked my digital profile and despite numerous attempts resolve the block on my digital profile. I’m told to go in branch. Which I cannot do as I am In hospital
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
18 Oct 2025, 16:13Dear Nazmira
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Oct 2025, 16:13
Official
Dear Nazmira
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Oct 2025, 08:36Good day Nazmira,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Oct 2025, 08:36
Official
Good day Nazmira,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Nazmira B's updateReviewer Update
19 Oct 2025, 17:21It has been one week if my digital profile, cards and everything is not unblocked and everything is not exactly the way was before this ridiculous block by end of day tomorrow.
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Nazmira B's update19 Oct 2025, 17:21
Reviewer Update
It has been one week if my digital profile, cards and everything is not unblocked and everything is not exactly the way was before this ridiculous block by end of day tomorrow.
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Nazmira B's updateReviewer Update
19 Oct 2025, 17:49AND YES I NEED TO USE ALL CAPS BECAUSE IT HAS BEEN A WEEK
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Nazmira B's update19 Oct 2025, 17:49
Reviewer Update
AND YES I NEED TO USE ALL CAPS BECAUSE IT HAS BEEN A WEEK
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Nazmira B's updateReviewer Update
20 Oct 2025, 08:22Please note it os my digital profile that has to be unlocked
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Nazmira B's update20 Oct 2025, 08:22
Reviewer Update
Please note it os my digital profile that has to be unlocked
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Nazmira B's updateReviewer Update
20 Oct 2025, 18:48Managed to get the issue sorted with one of your consultants from the digital banking. However, seriously am deliberating moving my funds away from standard bank.
NB
Nazmira B's update20 Oct 2025, 18:48
Reviewer Update
Managed to get the issue sorted with one of your consultants from the digital banking. However, seriously am deliberating moving my funds away from standard bank.
Standard Bank's replyOfficial
21 Oct 2025, 07:43 Apologies for the inconvenience, Nazmira. We appreciate your patience and hope to provide a better experience in our future interactions
Standard Bank's reply21 Oct 2025, 07:43
Official
Apologies for the inconvenience, Nazmira. We appreciate your patience and hope to provide a better experience in our future interactions