Block against my account/card

To whom it may concern:

I ordered and received a new cheque card from Standard Bank to have my salary paid to my Standard Bank account. The account number is: 1 ********** . I received the card on the 11 December 2017.

But ever since I got the card, I can’t swipe it at retail stores because there is some kind of block on the card. I lodged a complaint on the 22 December 2017 and no one has as much as bothered to come back to me in this regard. I went to the Bellville branch at least 10 times and called their called centre about the same number of times with this issue and no one seems to get it right.

They keep on coming up with excuses that it’s because the account is in a negative which is not true because there was a R2 000 deposit on the account but I still couldn’t use the card.

Can someone get moving and fix this please…. Card Number: 5 ********** 6 ********** 0