ZG
Zareth G

1 reviews | Active since Mar 2023

28 Aug 2023, 08:16

Block Account

My account at Standard Bank is still BLOCK and I did submit all necessary documents as requested. BEST PART OF ALL IS THAT BANK CAPITEC BANK THAT REPORTS ME TO STANDARD BANK RELAYS THAT THEY MAKE A MISTAKE AND ALREADY UNBLOCK ME. STANDARD BANK REFUSED AND I NEED MY MONEY TO BUY FOOD. MY PENSION IS ALSO GOING TO BE PAID INTO MY ACCOUNT. I DON'T UNDERSTAND WHY THEY ARR SO STUBBORN. I FEEL LIKE A ********. PLEASE PLEASE ASSIST ME. THANKS

0
Replies (10)
Standard Bank
Standard Bank's reply28 Aug 2023, 08:24
Official
Hi Zareth

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
ZG
Zareth G's update28 Aug 2023, 14:31
Reviewer Update
Standard Bank still refused to unblock my account. I really don't understand. I submitted my affidavit on the 22. Aug 2023 and capitec bank that report me to standard Bank already unblock my account with them. Below the sms I received from CAPITEC BANK. They released they made a mistake. WHAT IS STANDARD BANK EXCUSE. MY PENSION IS DUE TO BE PAID INTO THE ACCOUNT AND I DON'T HAVE MONEY.
Capitec Bank: Good day Zareth. We are trying to contact you regarding your complaint ***. Please note that your account was unblocked. Kind (1/2)

Standard Bank
Standard Bank's reply28 Aug 2023, 14:37
Official
Dear Zareth

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.  

Kindest regards 
Standard Bank Hello Peter Team 
***
ZG
Zareth G's update28 Aug 2023, 16:38
Reviewer Update
Good afternoon

I am still waits for the so called resolving of this rsituation from standard Bank side. What more must I do do get my account unblocked. I PROOF THAT CAPITEC BANK UNBLOCK MY ACCOUNT. I SEND AFFIDAVITS. PROMISES ARE MADE FROM STANDARD BANK SIDE . BUT STILL NOTHING NOTHING. MY ACCOUNT IS STILL BLOCK AND STILL HAVE NO MONEY. THIS IS REALLY HONESTLY RIDICULOUS AND POOR POOR POOR SERVICE
Standard Bank
Standard Bank's reply28 Aug 2023, 17:14
Official
Dear Zareth

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.

Kindest regards 
Standard Bank Hello Peter Team 
*** 
ZG
Zareth G's update29 Aug 2023, 08:55
Reviewer Update
Good morning
Who it may concern
I am Zareth Ciska GeyserI'd. ***

My account was blocked on the 21August 2023 because of Capitec Bank that REPORT me. I went to Sabie branch and they sent an affidavit to you with my I'd documents.
I went also to capitec Bank and gave affidavit also there. Capitec Bank RELAYSED they make a mistake and unblock my account. I send that proof also already.
Standard bank refused and have all this false promises.
Meanwhile I can't even buy a bread.
My pension will be paid in my account and I wonder if standard Bank are going to pay my rent and obligations.
I already REPORT standard Bank also to Hello Peter.
Please assist me and unblock the.
Regards blessing
Zareth Ciska Geyser***

Standard Bank
Standard Bank's reply29 Aug 2023, 09:57
Official
Hi Zareth

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
ZG
Zareth G's update29 Aug 2023, 12:59
Reviewer Update
Good afternoon
What more must I do to get my account unblocked at STANDARD BANK.

I GET ALL THIS STUPID RESPONSE BUT MY ACCOUNT IS STILL BLOCK. NOBODY CALLED ME.

I SUBMITTED AFFIDAVIT.
I PROOF THAT CAPITEC BANK UNBLOCK ME AFTER THEY MADE A MISTAKE. REPORTING ME INCORRECTLY TO STANDARD BANK

I REALLY HONESTLY THINK THIS IS POOR PO R POOR SERVICE
ZG
Zareth G's update29 Aug 2023, 13:06
Reviewer Update
I don't understand the refusal of standard Bank. I submitted everything required.
I don't have money to buy even a bread.
My pension is due to be paid.
Are Standard Bank going to 0ay myrent and obligations
Please please please STOP THIS ARROGANCE OF STANDARD BANK AND UNBLOCK MY ACCOUNT. I AM NOT A ********
Standard Bank
Standard Bank's reply29 Aug 2023, 13:11
Official
Dear Zareth

We sincerely apologize for the inconvenience caused.

We will follow up with our team and we will be in touch with further feedback.

  Kindest regards 
 Standard Bank Hello Peter Team 
 ***