Blatant refusal to assist

I was in arrears on my loan account, Standard bank then handed me over to their lawyers/Collectors. 4 months ago I settled the amount and the Collectors sent a letter to Standard bank informing them that the account is now settled and can be closed.

The Collectors also requested that SB remove me from ITC as this matter has been resolved, well, its now 4 months later, and the ITC record has not even been updated, zero communication from SB in this regard, and not responding to any of our emails.

I lived up to my end of the agreement and I've been working hard to rectify my financial standing and at this point I'm debt free, unfortunately SB's lack of action is affecting my credit rating. I understand that it takes time to update the ITC credit record, but 4 months is absolute incompetence. At this point I would not even be surprised if the loan account has not been closed, running up more interest and fees, which I will have to pay for... in which case I will take this matter public and seek legal help. Munnik Basson Dagama