SG
Sibusiso G

1 reviews | Active since Aug 2018

19 Nov 2019, 14:31

#blackfriday

I have a savings account that I hadnt used in a while. I was using it for a mini business i had while unemployed and used it for clients to deposit their money for orders delivered. In September 2019 i deposited some money just to keep it afloat. One day i decided I wanted to withdraw the money and only to findout that its blocked. I called and they said that its been investigated for online ***** from April 2019. I have been calling since for the outcome of the investigation and till today i get stories that they don't know whose working on it. I spend over 40 minutes on a call waiting for someone to get back to me. I have called countless times and still no response. **** service

0
Replies (1)
Standard Bank
Standard Bank's reply20 Nov 2019, 05:08
Official
 
Hello Sibusiso
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
 ********** 
********** (fax)
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