Black listing threats in error

Complaint Reference Numbers: *** & ***<br> <br> I started receiving text messages and computerised voice calls during March and April 2015 informing me that a Bluebean credit card was outstanding and (eventually) that legal action was imminent. I do not have a Blueben credit card...<br> <br> I tried to resolve with Card division (where Rosetta is apparently a manager and overseeing Shaun) but was passed around to various individuals for the next three weeks, at my cost, with continuous promises of resolution. Messages only eventually stopped by the first week in May.<br> <br> Eventually logged a complaint with Complaints Resolution Centre (see two reference numbers above, dealing with Praveen Munickum), but once again resolution has now taken more than 3 weeks, with no clear timelines communicated. I have submitted my telephone accounts for reimbur*****t, and once again, no-one is picking up their phones...<br> <br> I have taken the only available option to pay off the amount owed on my actual existing cards and to move my business elsewhere. The non-existence of customer care at this bank is astounding. Scary to see how eagerly this bank can let a customer of more than 20 years go.