BLACK CHILD YOU ARE ON YOUR OWN...... WE NEED OUR MONEY!!!!!!!!!!!!!!

My wife's account was hacked via online purchase in the UK, normally Standard Bank sends us an OTP to verify if it is us who are doing the online Purchase.

On the 25th of January midnight someone Hacked their system and used our cheque account, mind you we did not get any notification whatsoever. We only Notice Monday when we were suppose to pay our Bill that a transaction of R4900 was done on the Saturday and we quickly call the bank and the advised that they will be inContact with some in 48hours. That never happened.

We went to the branch to acquire feedback and we were again advised to wait until the following Tuesday. We waited still no contact. we went on Thursday and we were advised to wait for the to call on Friday, STILL NADA......when we call them they put us on hold for +- 60 minutes on their operator for the past 2-3 weeks.

Today we went to the Promenade mall again on a call for 32Minutes no one on the call Just the Operator. we asked to speak with the Branch Manager but He/She never came.

We have never Bought Online since we had Our new Card in November last year, But the person who made this transaction were did he/she get Our CVV number and the OTP as we never received any on OUR side.

Pathetic Service at its best........ Nobody knows anything from the Branch and Call center line.

We need answers and Our money, the varnability of you system should not affect us!!!!!!!!