CP
Christiaan P

1 reviews | Active since Jul 2016

25 Jul 2016, 07:16

Bizlaunch false advertising

<p>I recently started my own business. I visited Standard Bank to open a bank account for the business. Fisrtly the business consultant was unfriendly and not helpfull at all. She kept on running out of the office to do something while we were in the middle of discussions. I inquired about the Bizlaunch account as it is my first business I established. She stated that I do not qualify as I was a director of another company before. I explained that being a director does not mean you have started the business. Nonetheless no where in the advertising its states that it should be your first business nor does it state that you are disqualified if you have been a director somewhere else before. I indicated my dissatisfaction with the service I received as well as this false advertising. She simply stated that Standard bank has procedures and I have to accept it.</p> <p>I have been a customer in my personal capacity for close to 20 years.</p> <p>I am really unhappy and am considering moving my total interest to another bank.</p> <p> </p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply25 Jul 2016, 13:32
Official

Good day Christiaan Pelser

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply26 Jul 2016, 06:54
Official

Good day Christiaan Pelser

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply28 Jul 2016, 04:28
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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