LK
Lungile K
1 reviews | Active since Sept 2013
02 Mar 2021, 12:48
Bizarre service
I've sent an email for an insurance claim. No feedback was received. I escalated to the complaints department and my complaint was assigned to Charlene Marwa. No feedback was received. One has to deal with a loss of a loved one. As that is not enough, Standard Bank comes with its incompetence. It's shocking.
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Replies (2)
Standard Bank's replyOfficial
03 Mar 2021, 01:53Hello Lungile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply03 Mar 2021, 01:53
Official
Hello Lungile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
LK
Lungile K's updateReviewer Update
08 Mar 2021, 23:15Dear Complaints resolutions department
I spoke to a lady today (08/03/2021) telephonically. First of all, I posted the complaint on the 2nd. For me to receive a call after so many days tells me how not serious you take your clients.
I've have just received an email from your insurance department advising that my mother's policy has been cancelled. Now this is really bizarre to me. Nothing mentioned about my claim. No feedback what so ever. We are now on day 6 since my claim documents have been acknowledged. No one cares to atleast let you know that they are still working on the claim. Instead all I get is a useless email that serves no purpose to me at this point.
Your service levels are bottom of the barrel. To think I was considering transfering my bond to you guys.
I spoke to a lady today (08/03/2021) telephonically. First of all, I posted the complaint on the 2nd. For me to receive a call after so many days tells me how not serious you take your clients.
I've have just received an email from your insurance department advising that my mother's policy has been cancelled. Now this is really bizarre to me. Nothing mentioned about my claim. No feedback what so ever. We are now on day 6 since my claim documents have been acknowledged. No one cares to atleast let you know that they are still working on the claim. Instead all I get is a useless email that serves no purpose to me at this point.
Your service levels are bottom of the barrel. To think I was considering transfering my bond to you guys.
LK
Lungile K's update08 Mar 2021, 23:15
Reviewer Update
Dear Complaints resolutions department
I spoke to a lady today (08/03/2021) telephonically. First of all, I posted the complaint on the 2nd. For me to receive a call after so many days tells me how not serious you take your clients.
I've have just received an email from your insurance department advising that my mother's policy has been cancelled. Now this is really bizarre to me. Nothing mentioned about my claim. No feedback what so ever. We are now on day 6 since my claim documents have been acknowledged. No one cares to atleast let you know that they are still working on the claim. Instead all I get is a useless email that serves no purpose to me at this point.
Your service levels are bottom of the barrel. To think I was considering transfering my bond to you guys.
I spoke to a lady today (08/03/2021) telephonically. First of all, I posted the complaint on the 2nd. For me to receive a call after so many days tells me how not serious you take your clients.
I've have just received an email from your insurance department advising that my mother's policy has been cancelled. Now this is really bizarre to me. Nothing mentioned about my claim. No feedback what so ever. We are now on day 6 since my claim documents have been acknowledged. No one cares to atleast let you know that they are still working on the claim. Instead all I get is a useless email that serves no purpose to me at this point.
Your service levels are bottom of the barrel. To think I was considering transfering my bond to you guys.