Biz Launch error by Std Bank and bank debiting accounts without notifying customers

"Without Prejudice"

Biz Launch customers check your July statements. My daughter has a small one man business where every cent counts. On the 24th of the month she makes sure that there is enough money to pay all her bills at month end. To her horror she saw that R1300-00 had been taken off her account on the 24th and that she had not received her normal notification from the bank to this effect.

Upon contacting the bank she was told that the Bank had erroneously forgotten to debit their clients since 2016 for any additional swipes that were more than their allocated 30 per month, and she must be lucky that the Bank is only taking these debits off for the past six months and not since 2016.

NO NOTIFICATION was sent by the Bank to my daughter that they were doing this and happily deducted the money off , despite any adverse consequences that it might have on their customers . The reply when asked why the bank had not notified their customers, was sorry they forgot. TOTALLY UNACCECTABLE and also no consideration for the additional financial stress placed on customers as well.

When the VAT increase occurred, CAPITEC , for the first month charged their customers 14% instead of 15% . They sent out a letter to customers advising them of the situation , but as this was their error, they would bear the cost of the 1% . Well done CAPITEC on your professionalism, Standard Bank could take a leaf out of your books.