Billing/Credit card

Good Day

Trust all is well

I requested for my debit order to debit on the 1st of every month, even when I was contacted for the credit card. On the 12th of March 2019 an agent contacted me to state I never got debited, so she mentioned a manual debit which I agreed and we both agreed for my debit to go off on the 1st of every month.

As per the mobile app attachment that states "Minimum payment of R126 .80 is due on or before the 05 April 2019" kindly do find the attachment for your perusal. Hence me sending my dissatisfaction today as I didn't get debited as per our agreement. This will lead to me paying for extra chargers because the request was not actioned or a Billing System Fault.

I await for your response at your earliest convenience.

I sent this email on the 6th of April, obviously when the email was sent to ( ********** you not in operational ability, however I did not get any feedback, not even a auto reply, now we on the 4th business day with no feedback.

Await for your response at your earliest convenience.

Kind Regards R.Mungroo