DM
Doreen M
1 reviews | Active since Oct 2016
02 Jun 2020, 08:55
Billing system that is not correct
I have a Standard bank Mobile account. When they called me for the contract they told me I will pay about R10. 00 to my surprise for the past 3months I have been paying between. 1300 to 1500. I thought it was my liberty insurance however when I called my banker it was sbsa mobile. I even asked the lady if they are sure I will pay that amount? I want my money to be reverse back. I hardly use the number to call I only use the data. I need someone to call me on *** or *** to explain why and refund my money
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Replies (2)
Standard Bank's replyOfficial
02 Jun 2020, 11:37Dear *****gwe Rathebe
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply02 Jun 2020, 11:37
Official
Dear *****gwe Rathebe
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
15 Jun 2020, 16:17Dear *****gwe
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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Standard Bank's reply15 Jun 2020, 16:17
Official
Dear *****gwe
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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