Billing Queryignored

On the 8th October we were billed for an Overdraft Review Fee, on ringing to enquire what this was we were told it was an annual fee charged every year, we have never been billed for this before, never given notice of such a thing and I told them I wanted it reversed or a detailed break down of the charge. Since then we have complained once more, very stringently and were told the business banking would contact us and this has never happened. Very bad service on the part of standard bank, I have also heard this has happened to other clients and these clients were told it was a glitch in the system??? Why no contact with us???