Billing not reversed

Before the 15th June 2015. I had 3 future dated payment made on my Elite Account. They were supposed to pay the beneficiaries on the 15 June 2015. Money was there in my account but the transactions didn't go through. I was charged R30 X 3 = R90. On the 18th June I queried with Mpho from 5 Simmonds who promised to reverse the money. She didn't reverse it. On the 19 June I contacted the Call Centre, I was given 3 reference numbers and also promised that money will be available within 24 hours. ONLY ONE R30 was reversed. I am still waiting for the remainder R60 to be reversed.