BILLING- NO DEBIT ORDERS AND NO STATEMENTS

My name is Fahdiela Williams with ID number ***<br> <br> Every month I need to call STD to debit my account in the first as they fail to submit the debit order<br> Each time when I call them they tell me that the debit order was submitted and when I tell them that it was not as my bank balance has not reduced <br> I am told that they don't have access to see my account details. Like DUH that's how I know you didn't debit my account.<br> <br> So here I am not again begging you guys to please debit my account.<br> <br> Please also change my debit order amount from R1555 to R1000 per month.<br> <br> I also need my statements to be sent to me as I DO NOT GET any.<br> <br> Please email me and DO NOT CALL ME so that I can have an email trace on all correspondence as you guys tend to LIE to your customers.<br> I will not answer any calls from you guys.<br>