AF
Alan F

1 reviews | Active since Dec 2012

11 Oct 2015, 07:34

Billing *****

My standard bank cheque details were ****** and transactions put through. I reported this to the ***** division who responded quickly in investigating and the return of my funds, however there are 5 transactions of R120.00 each taken off my account that are due to the ***** and my account going into a negative balance which is not my fault. I reported these transactions to the ***** division and I went into my branch at Jakaranda Centre/Rietfontein in Pretoria to ask why the account billing of R600 was there. They confirmed that this was due to the ***** committed on my account and that they would be reversed and I would be contacted on Friday. The call has not been placed to me and neither has the ***** dept. responded to my e-mail, This is theft of my money. If it is not resolved I will move my banking elsewhere. Bad service!!!

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Replies (1)
Standard Bank
Standard Bank's reply12 Oct 2015, 10:52
Official
Hello Al-cat,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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