Billed for credit card that was never issued

It is with great disappointment in Standar banks customer service that I write this review. After being approved for my credit card, I was regretfully informed by the branch in Middelburg Mall upon collection. That I can't get my card because I need to provide document's regarding my salary, which I was not informed about prior to collection. Nevertheless, being a client of them for 25 years and still having my cheque account with them, which reflects my monthly salary. I was fine to leave without it, and the lady assisting me never issued my card to me and informed me that my credit card account is not active. I never saw the card or signed anything, due to insufficient documents. Now, 2 months after with numerous email attemts to rectify their fault. I am still receiving email statements for a card that was never issued to me, with their monthly fees that I owe them!!!! I do not want to sit in a branch again, for 3 hours during this coronavirus pandemic to rectify their fault. Very poor service Standard Bank.