Biggest ***** Department ever

On Wednesday the 8th of July 2020 I was phoned by a lady by the name Mangele from Standard Bank ***** department asking me if I made 5 transsaction on my Credit Card to the amount of R1 000 each time 5 at MTN Western Cape. Seeing that I was at home in Gauteng the lady told me that she is from the ***** department and that she will help me get the money back. I was told that she is going to reverse the transsactions and that I need to reed her the OTP that I receive. Every time she did it I did what she told me. I got an sms that the money was back in my account and I was very pleased only to find out that I was not to give a OTP to any one over the phone. This lady was convincing me that it was ok.

I haven't had contact with Standard bank since the last time I renuwed my card and now Standard Bank has declined my ***** case because they said that I had to now not to give my OTP pin to any one which I did not now. I meen this lady phoned me from the ***** Department. Now Standard Bank is holding me accounteble for the R14 005 because they are employing *********. The ***** department told me that on the sms's I got it says that I should not give my OTP pin to any one but not one of the sms's I got has that message in it. Standard bank also declined one of the R1000 transactions on my account and said that they are aware of ***** and would monitor my account so why didn't they stop the transsactions when they saw this happening. I am not accountable for the amount that was spend when Standard Bank is the one at fault