Biggest banking disappointment

After more that 20 years of being client with the same account number, my account was frozen with no prior notice.

I phoned the call center and they said my account has been frozen due not being RICA(my account was RICA or else I would not be able to use it for 20byears) I said no problem where can I upload the documents, only to find out unlike other banks that offer the service via there app Standard bank is 10 years behind and you have to visit a branch, no alternatives. I can unfortunately not visit a branch at the moment. They just said that is how it is, not our problem. I feel very disappointed that they offer no alternatives and have locked my accounts after 20 years without any prior notification. I do bank with other banks and have never had this problem, can easy upload documents, have not been in a branch for 10 years. Still do not have an answer on how to RICA if I can't go into a branch. Asked for a manager but manager was to busy to talk to me. I would recommend to any person placing your trust in Standard Bank to reconsider as you wil just one minute stand at a supermarket and can't pay for your groceries with your own money, while the call center just say "not our problem" and the manager is to busy to even bother to try and help.