LM
Lungile M

1 reviews | Active since Dec 2019

19 Jan 2020, 22:13

Big up to Standard bank

I would like to say big up to Standard bank for their beefed up security and customer protection. My husband was making a payment swiping his card and received a message from the bank declining the transaction because they were suspicious and only approved after speaking to him and making sure it was him. Another incident, he was making payment at the early hours of the morning, the transaction was declined and his card was frozen because of the time and the money was less than R300 but because they were suspecious of the hours that the transaction was made they couldn't risk it until they spoke to him. I would like to say well done to them for ensuring that their customers' money is safe.

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Replies (1)
Standard Bank
Standard Bank's reply21 Jan 2020, 16:24
Official
Hello Lungile

We have received your compliment.

Thank you so much for taking the time to compliment our staff.

I will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavour to assist you with any requirements you may have in the future.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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