1 reviews | Active since Oct 2009
BIG SECURITY ISSUES - TRUSTEER RAPPORT IS NOT WORKING ON YOUR WEBSITE
<p>Your trusteer rapport security has not been working for a very long time now.</p> <p>You need to test it on IE and on Chrome.</p> <p>Also on your website, when you try go into the PRIVACY AND SECURITY section tab on the main screen it bombs out giving HTTP404 and other errors as well.</p> <p>This is very scary as you are not properly protected.</p>
Dear Steven
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Dear Steven
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Mr Gerber
Thank you for sharing your feedback with us via the ****o Peter website.
As I understood from you, our service was not on par with the level you’ve always been accustomed to. I deeply apologise for that, and that you are seriously disappointed this time.
We have set the standards way too high that even we sometimes fail to meet them. These incidents have been duly noted, and the necessary action was taken as a preventive measures.
We are always keen to act proactively and plan ahead. We will make everything in our power to make sure this won’t happen again. You will be pleased to know that the Cash Centre will credit your account with claimed amount.
I sincerely apologise for the undue frustration, and for any inconvenience caused in the matter. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
Good day Mr Gerber
Thank you for sharing your feedback with us via the ****o Peter website.
As I understood from you, our service was not on par with the level you’ve always been accustomed to. I deeply apologise for that, and that you are seriously disappointed this time.
We have set the standards way too high that even we sometimes fail to meet them. These incidents have been duly noted, and the necessary action was taken as a preventive measures.
We are always keen to act proactively and plan ahead. We will make everything in our power to make sure this won’t happen again. You will be pleased to know that the Cash Centre will credit your account with claimed amount.
I sincerely apologise for the undue frustration, and for any inconvenience caused in the matter. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
Good day Steven
Thank you for your posting.
Please be advised that there has been fix on our Internet Banking service. You can be able to download a trusteer rapport, and should a problem persist.
You can contact the company directly for their Support area to fix it as soon as possible. Their website address is www.trusteer.com.
I apologise for any inconvenience caused in the matter. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
Good day Steven
Thank you for your posting.
Please be advised that there has been fix on our Internet Banking service. You can be able to download a trusteer rapport, and should a problem persist.
You can contact the company directly for their Support area to fix it as soon as possible. Their website address is www.trusteer.com.
I apologise for any inconvenience caused in the matter. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|