LW
LJ W
1 reviews | Active since Dec 2017
13 Feb 2019, 17:09
Big bank, bad service
Very disappointed in the service from Standard bank. Been busy with a loan. After being approved for a loan I have had to submit the same documents multiple times. Today I have spent roughly three hours on the phone. The last time I was informed that the department that was responsible had already closed at 14h30. This after I was told that if I was not contacted by 16h00 I should phone back. This is truly bad and unacceptable service.
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Standard Bank's replyOfficial
14 Feb 2019, 01:25 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Clint Chetty Complaint Resolution Centre
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Standard Bank's reply14 Feb 2019, 01:25
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Clint Chetty Complaint Resolution Centre
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*** (fax)
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*** (fax)
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