Bidvest and Standard bank never asked for footage to see I never got my money at Shoprite Mafikeng in January

I have been trying to get hold of you but I always get a message that you are not available. I need to know what happened with the investigation that you were supposed to do on how the bank refused to give me my money. It wasn't my fault that the Bidvest ATM didn't take out my money. There was an error while i was waiting for my money. Before the error, the machine said the transaction was successful but then the money got stuck in the machine and there was an error message on the screen.