Beyond shocking -time to go to the media!

The levels of shocking customer service by the customer complaints department is absolutely beyond description. I have tried to resolve a credit cad matter on numerous occasions have have been treated poorly by Frere Square, East London branch level staff including the manager, the customer complains department staff and now a manager, Raylene.

No matter how many times I explain the need to resolve the matter, the impact that it is making on my life including the need to travel to another city to see my 103 year old great aunt before she dies, my urgent need to book a flight ticket, how studies have been negatively impacted by my inability to pay for study material or courses because I don't have a credit card....NOTHING stops bank staff from taking their time with anything. I last heard from branch staff 2 weeks ago and from Raylene last Thursday.

The bank does not want customers to go to the media and will act quickly to stem such actions, but then get stuck in the usual behaviour of throwing the book and its rules to the customer.....and in its own time. I just do not have the emotional energy energy to deal with appalling service levels. I am beyond drained. The stress is beyond description, so are the anxiety attacks I have when I have to deal again and again with the same issue and increasing shocking service. I have been dealing with Standard Bank since 7 March 2017 on this issue!

Shame on you Standard Bank.