BEYOND SHOCKING SERVICE FROM STANDARD BANK.

I would like it to be know that Standard Bank do not even deserve the one star that I am forced to give them in order to write out a review.

About two and a half months ago I recieved a call from Standard Bank asking if I might be interested in someone calling me to discuss a possible free trial of Prestige Banking. Against my better judgement, as when consultants say "free" it never actually means free, I agreed, following which I was never contacted by anyone from Prestige again, but imagine my suprise when I was being charged on all my accounts for new bank cards that I did not order.

When I called to query it they informed me that all my accounts had been upgraded to Prestige... Without my permission. The following two and a half months have been absolute hell trying to downgrade all my accounts and cards etc. Why did I not just stay on Prestige you may ask? Well seeing as nobody had ever called to explain anything to me about Prestige I had no idea what the bank charges would be or how it actually worked and on principle I will not be forced into something I didn't agree to just because Standard Bank do whatever they please with or without your permission.

I have spent hundreds of rands in airtime and around 15 hours in calls dealing with around 30 different consultants from Standard bank, 4 hours in the bank to try and get this issue sorted out and still today it has not been rectified. They have charged me over and over again for the same card that I was never meant to pay for in the first place. The cherry on the top is when I recieved an sms stating that the issue has been resolved. Call me crazy, but I only consider an issue to be resolved when things have actually been resolved.

I am gobsmacked at the inefficiency of Standard Bank. Their consultants are friendly and very quick to apologize, but friendly apologies mean nothing to me if you are not going to actually fix the problem.I might also mention that out of around 20 consultants I dealt with, only 3 have actually called back when they claimed they would. It is beyond shocking and after being with Standard Bank for over 15 years, they have managed to kill a good relationship completely over 2 months. If you bank with Standard Bank, do not ever make the mistake of thinking that they care about your needs... I assure you... They don't.