Beyond Inefficient and not so transparent

<p>Ref dated 31/10/2016 – ********** 554</p> <p>Ref dated 17/11/2016 – ********** 159</p> <p>So let me put you in the picture seeing as I am doing all the running:</p> <p>· On the 29th, I attempted to withdraw R1300 at BP Garage in Southfield . I received a slip telling me the transaction was unsuccessful</p> <p>· I tried an amount of R1000, which cash I received</p> <p>· I tried R300 which I received</p> <p>· Unfortunately all three amounts, R1300+R1000+R300= R2600, was deducted in total from my account, ie R1300 too much.</p> <p>· Please note my daily ATM withdrawal limit is R1500, even though R2600 was deducted.</p> <p>· I logged this with your call centre on Monday 31/10, reference number above. I was told my query would take between 8 to 10 business days</p> <p>· I received a text message on the 10/11, stating that my query was still in progress</p> <p>· On Saturday, 12/11, I approached Rene at SBSA Grassy Park Enquiries, and I queried the SLA of my query and was told that Head Office was closed and she would provide me with feedback on Monday 14/11 – this did not happen</p> <p>· I phoned your call centre on Monday, and asked the consultant to transfer me to GP Branch.20 minutes later I was still on the line, hoping for someone to pick the phone up or tell me that no-one was answering</p> <p>· I tried again, but another 20 minutes later, I abandoned that call as well</p> <p>· At midday on 14/11, after not getting any feedback or response, yes, I logged this on HELLOPETER</p> <p>· SBSA responded that they would investigate and get back to me after I sent them certain information to verify that I am in fact, the client.</p> <p>· Said information was sent back to SBSA, after which I heard nothing</p> <p>· Today, 17/11, when phoning the Call centre again, I was told that my query had been closed on the 15/11, as no transaction of R1500 was visible on my statement</p> <p>· I once again provided details of what my query actually was and Another Reference Number was issed – yay!</p> <p>So lets put things straight:</p> <p>· 26 years as a loyal SBSA client</p> <p>· The Branches are far removed, you either have to go in or hope that your call to a faceless call centre consultant will be dealt with Efficiently</p> <p>· We as clients then hope to get treated fairly and our queries dealt with Timeously</p> <p>· ATM’s as far as I can remember, having worked there once upon a time, are cleared daily and balanced daily too…?</p> <p>· No-one responds to your query, they just put it dow to a loon trying their luck</p> <p>· No-one checks that the details of the query are correct, it is just closed and palmed off as a non entity</p> <p>· If there is insufficient funds in my account for a transaction, a FEE IS CHARGED</p> <p>· What about my funds that are laying in a Suspense account somewhere, should I be demanding interest on that or charging STD Bank for the errors</p> <p>· Your service is deplorable</p> <p>· I may not be your most affluent client, but I am a client nonetheless</p> <p>· Please don’t bother attaching any urgency to this matter – as I know it will probably take another month or 2 before the penny drops</p> <p> </p> <p>Your client?</p> <p> </p> <p>Genevieve Botha</p>