BEYOND FURIOUS!!!!!!

I would like to formally complain about the absolute incompetence I have experienced so far in trying to get clarity on card delivery. The application team was wonderful but everything after this has been REDICULOUS!

I have been waiting since last week for someone from CCD couriers to call me to deliver my credit card only to be told different versions by the bankers I have access to on my app.

Version 1: The courier has my card with tracking number ***1 and will call me yesterday 06.01.2025 to arrange delivery. When I have the card, I can activate it and make the urgent EFT payment for a medical procedure which was the reason for the credit (last week & yesterday) Version 2: Credit cards take 5-7 business days to deliver - since my approval 4 business days have lapsed and you have no control over when the courier will call to schedule delivery (this was told to me today) Version 3: The credit card needs to go to the Somerset service center according to your systems so the card can be activated (this was told to me today - the same person on one banker chat thread)

My gosh - THREE different versions IN A MATTER OF 2 DAYS!

This is ridiculous!

I completely understand 5 - 7 days, but where is the card going? To me, to the Somerset service center or space? (which is how it feels at this point)

I hope someone who knows what is going on responds to this. I have sent emails to two different email addresses last one being ***