Beyond Frustrating

On the 28 of December 2022 I called the bank to tell them there was ********** activity on my account where R10000 was used with out my knowledges my bank card was with me the whole time and I was at work , I called the bank so they can help me stop the card and tell me how it happens and who did it but they haven’t phoned me back and every time I phone them I wait for so long and I went into the bank and they could not help me so who can help me , when the consultants over the phone actually answer they don’t even now how to help or anything, I am so sick and tired and disappointed, I have been n client with Standard Bank for many many years and I am so frustrated with everything, all I am asking is FEEDBACK ON MH ***** case that’s it , can someone please just help I wanna cry and scream because nobody cares enough to do their actual job !