Beyond frustrated with service delivery

Once again I am having to complain on this platform about the service we have received from the Estates department. After the last complaint we received a response right away to address our concerns. Since that every email and phone call has been ignored with regarding to an update. All we are asking for is an updated, we are still wait for documents that were promised to be sent two weeks ago to arrive. Personally I feel this is unacceptable especially when the person who is involved in the estate is well over 70 and should not be having to deal with this type of service. We have gone right up to the person who is at the top of this department with still no luck. I will definitely not be recommending standard bank to anyone and one thing I can say is if your estate is with them, I would change it immediately.