BM
Boitumelo M
1 reviews | Active since Dec 2022
07 Jun 2023, 16:16
Beyond defeated!
If I wasn't such a loyal Standard Bank client for 11 years I'd probably rate a 1 star! The past 8 weeks or so have been hell for me with Standard Bank and I'm utterly shocked at the lack of service I'm suddenly getting. Requesting a simple thing as linking my RCP to the dashboard on the app seems to be the most difficult job of all. I'm being thrown from pillar to post. Every day is a struggle. Is it necessary for me to fight so much just to view and track my balance on my loan? I don't know if Standard Bank is hiring *********** staff lately or if it's just too comfortable with the fact that I've been a loyal customer; whatever the case, it's losing its grip on customer service!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Jun 2023, 16:19Good Day Boitumelo
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in the private box in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in the private box in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jun 2023, 16:19
Official
Good Day Boitumelo
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in the private box in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in the private box in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Jun 2023, 16:31 Good Day Boitumelo
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jun 2023, 16:31
Official
Good Day Boitumelo
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
21 Jun 2023, 09:21Dear Boitumelo
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jun 2023, 09:21
Official
Dear Boitumelo
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***