1 reviews | Active since Aug 2017

27 Sept 2018, 13:33

Beyond bad service!!

I emailed, called and even logged a complaint on your website however i still have not received a confirmation letter that the bond account has been settled in full. Can someone please attend to this simple request. Account number is ********** 06. You can refer to my email references ********** 628 and ********** 943

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Replies (2)
Standard Bank
Standard Bank's reply27 Sept 2018, 13:34
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply01 Oct 2018, 11:43
Official

Dear Malebo MamaMihle NoMpilo

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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