Beware: Your Home Loan Interest rate might not be what was negotiated.

<p>We had an advan and in January 2014 on our Home Loan. The Interest rate that we were enjoying and the one that we came to Standard Bank for was Prime - 1.75. The additional amount was according to the bank conversation was Prime + 1.5, this was in a conversation held with my husband and not in the 3 way discussion in the bank. After an altercation I discovered that our interest rate on the entire amount was Prime + 45. I asked for an explanation on this. I still haven't received a reasonable explanation as to how it got to prime +45. My husband received an SMS that the Interest rate is now 9.5%. That was when I escalated it to the Home Loans complaints department. No call back, no interaction with regards to my original query which I find utterly rude. The Home Loan complaints official was Richard Motloung and I was so impressed with him after our conversation on the 27 March 2017 at 4.16pm where he advised that the re-calculation had been done and an e-mail had been sent to the refunds department and he will get back to me in he next 2 days. I was impressed with his feedback and communication. Contact the Complaint resolu tion centre yesterday and sent an e-mail and he wasn't in so I was told that the e-mail was sent and only Richard can provide feedback. Called thrice today as it is the end of the Month and what is the situation as a bond payment goes off today. I was promised at 2.38pm that Raylene will call back, nothing has happened. I need an answer and a resolve to my complaint before escalating it to the next level. This is serious as I have never had to watch my back and your New statements have not got the Interest rate on it, like the old one had. The Hello Peter Log could've been avoided if I got a callback before close of Business on 31 March 2017.</p>