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nathalie.ing nathalie.ing

1 reviews | Active since Oct 2016

02 May 2019, 10:38

Beware - Standard Bank's qualifying Credit extension!!!

Standard Bank called me telephonically advising me I qualified for a credit extension. I accepted it understanding there would be NO catch - only to find out last weekend that I am not in R22k debt and every time I use my credit card - for every transaction there is a monthly fee that you can't every pay off - associated to that use. I move money into my credit card every month and have NO idea how I happened to make use of this credit facility . I went to the bank to cancel this immediately and no-one could help me on Saturday. I was given Fabio Panzeri's number but no answer either. Standard Bank PLEASE cancel this facility and to the citizen population out there - be careful what you agree to when they call to advise you that you QUALIFY for a credit extension....! How my own bank can place me in a position of debt is beyond me!!!!!!

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Replies (3)
Standard Bank
Standard Bank's reply02 May 2019, 13:17
Official
Hi Nathalie

Thank you for posting a comment. 

One of our consultants will be in contact with you as soon as possible. 

Regards, 
Complaint Resolution Centre 
0860 101 10
Standard Bank
Standard Bank's reply09 May 2019, 10:11
Official
Dear Nathalie Ing 

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response. 

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 May 2019, 11:33
Official
Dear Nathalie Ing 

Thank you once again for posting your comments.

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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