DH
Dirk H
1 reviews | Active since Apr 2011
08 Jun 2026, 14:01
Beware Standard Bank and ZestLife will happily ***** your money
Right, so here we go, because Standard Bank refuses to contact me after two emails despite their automated replay stating: "Good day , We confirm the receipt of your email and advise that we endeavour to get back to you within 3 business days. Our working hours are Monday to Friday, 8am to 5pm."
I paid off my financed vehicle in June 2025. Standard Bank sent me 2 confirmation emails that my credit insurance would be cancelled with Zestlife. Guess what? It wasn't, ZestLife has happily been taking my money for almost a full year and refuses to refund me. They say that the problem is Standard Bank's. So here we are!
What you going to do about this Standard Bank? Because after this I am heading to the ombudsman.
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Replies (1)
Standard Bank's replyOfficial
08 Jun 2026, 14:24Dear Dirk,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply08 Jun 2026, 14:24
Official
Dear Dirk,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***