1 reviews | Active since Aug 2011
Beware of Standard Ban****
I had a couple of small debit orders that went through on my current account on 2 January 2020, which left my account in a minus. I was waiting for a rent payment (R12000), which was paid into my account yesterday, 3 January, while my account balance was around -R642 because of the debit orders. The moment the R12000 landed in my account, I received the sms's where they reversed ALL my debit orders, and charged me for UNPAID items!!! R147 per unpaid item. To pay R147 for a R50 debit order and a R90 debit order EACH, is ridiculous!! Why wait until my account balance is positive again, before reversing all my debit orders?? My salary is also paid into my account on the last day of each month, AND I receive rent on the 10th of each month.
Other banks will first send out an sms to you, and give you 24 hours to pay money into your account, BEFORE reversing anything!!! I phoned this morning, and the lady just told me sorry, you did not have enough money in your account the day of the debit order. They can reverse it later, even if you pay money into your account within 24 hours, and charge you that ridiculous fee!!. I am closing my current account with Standard Bank this coming wee****
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
