GG
Guillaume G
1 reviews | Active since May 2016
18 Feb 2024, 09:58
Beware of "honoring fees"
Users please beware that when you make a purchase using your card, and you do have funds available in your account, that does not guarantee the transaction will be reserved by Standardbank and they will charge you an honoring fee of R100 even if the merchant banks the transaction a month later and you are 10sent short, the second time this has happened to me, I have been a customer since 1998, but I fear its a matter of principle, I will only be using FNB from now on, none of this nonsense
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
18 Feb 2024, 10:04Dear Guillaume,
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Feb 2024, 10:04
Official
Dear Guillaume,
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
GG
Guillaume G's updateReviewer Update
18 Feb 2024, 10:14Thank you, and maybe for anyone that doesn't fully understand this, at the time of the transaction, I pay a transaction fee, for the bank to reserve that amount up to the point where the merchant banks the transaction, I do not see how that is my responsibility when the transaction is reserved, that amount no matter what it is, its the banks responsibility to then take over that transaction with the reserved amount, or why do I pay a transaction fee at the time of the swipe, even if its a Standardbank speedpoint/card machine? SO there is no external bank conversion, and the merchant also pays for their transactions... why is the user penalized when at the time of the purchase the transaction was "Approved" ? Honest question
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Guillaume G's update18 Feb 2024, 10:14
Reviewer Update
Thank you, and maybe for anyone that doesn't fully understand this, at the time of the transaction, I pay a transaction fee, for the bank to reserve that amount up to the point where the merchant banks the transaction, I do not see how that is my responsibility when the transaction is reserved, that amount no matter what it is, its the banks responsibility to then take over that transaction with the reserved amount, or why do I pay a transaction fee at the time of the swipe, even if its a Standardbank speedpoint/card machine? SO there is no external bank conversion, and the merchant also pays for their transactions... why is the user penalized when at the time of the purchase the transaction was "Approved" ? Honest question
GG
Guillaume G's updateReviewer Update
19 Feb 2024, 11:03Hi, I have been in meetings, I am available from 11h00..
GG
Guillaume G's update19 Feb 2024, 11:03
Reviewer Update
Hi, I have been in meetings, I am available from 11h00..
Standard Bank's replyOfficial
19 Feb 2024, 15:33Dear Guillaume,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Feb 2024, 15:33
Official
Dear Guillaume,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***