1 reviews | Active since Mar 2009
Beware of expired Travel Wallets!
<p>I currently have a Travel Wallet with GBP on it, the card, unfortunately has expired. Standard Bank do not offer a facility to move the forex to a new card. Nor do they allow you to extract the money in the currency that is on the card. Instead, I have to convert the money back to rands and cash out. Which means paying them to once again put it on a new card!? AND i have to buy a new card on top of their conversion fees. For money that's already converted. NEVER using them again!</p>
Good day Darshana
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
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Complaint Resolution Centre
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Good day Darshana
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Darshana
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Darshana
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 20 September 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 20 September 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Great! I get an email asking for more detail. Once I send that, I get exactly the same response. Sorry, we can't help you, please go to a branch and cash out the money. In other words, we can't assist, but we're happy to convert your money twice to get some more out of you. What was the point of asking for my details, when the answer wasn't going to change? Did you read the complaint at all?
Great! I get an email asking for more detail. Once I send that, I get exactly the same response. Sorry, we can't help you, please go to a branch and cash out the money. In other words, we can't assist, but we're happy to convert your money twice to get some more out of you. What was the point of asking for my details, when the answer wasn't going to change? Did you read the complaint at all?